Refund Policy
Thank you for shopping at Snack Store. We appreciate your business and want to ensure your satisfaction with our products. Please read our Refund Policy carefully to understand your rights and options.
- Refund Eligibility:
- We offer refunds for products that are damaged, defective, or if you received the wrong item. Please contact our customer support team at TheSnackStoreShop@gmail.com within 3 days of receiving your order to report any issues.
- Returns and Exchanges:
- To initiate a return or exchange, please contact our customer support team for instructions. Returned items must be in their original packaging, unused, and in the same condition as received.
- Refund Process:
- Once we receive your return and verify its eligibility, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs:
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
- Damaged or Defective Items:
- If you receive a damaged or defective item, please provide clear photos of the product and its packaging when contacting our customer support. This helps us expedite the resolution process.
- Cancellations:
- Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.
- Refund Timeline:
- Refunds will be processed within 7 business days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
- Contact Us:
- If you have any questions or concerns about our Refund Policy, please contact us at TheSnackStoreShop@gmail.com
We reserve the right to update or modify this Refund Policy at any time without prior notice. Please check this page periodically for any changes.
Email: contact@snackstore.com